Contributor: katlin December 6, 2013
The odds that your company will one day experience the ‘social media complainer’ are high. Even more so if you are involved in the service industry. So, what do you do when an unhappy customer decides to let you have it online?
Well, first you need to identify what type of complainer you are dealing with and then follow through accordingly. We thought this infographic would be perfect for helping you handle social media complainers, just in time for the holidays.